Privacy Policy
Last updated: February 2026
1. Introduction
AmbulanceWala ("we," "our," or "us") operates the AmbulanceWala mobile application and the AmbulanceWala Pro driver application. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.
By using our applications, you consent to the data practices described in this policy. If you do not agree, please discontinue use of our services.
2. Information We Collect
Personal Information
- Name, phone number, and email address
- Medical profile data (blood type, allergies, medical conditions)
- Payment information (Easypaisa/JazzCash account details)
- Government-issued identification (for drivers)
Location Data
- Real-time GPS location during active ride requests
- Saved addresses and frequently visited locations
- Route information for completed rides
Usage Data
- App usage patterns and interaction data
- Device information (model, OS version, unique identifiers)
- Crash reports and performance data
3. How We Use Your Information
We use the information we collect to:
- Provide and maintain our ambulance dispatch service
- Match patients with available ambulance drivers
- Enable real-time tracking of ambulance location
- Share critical medical information with emergency responders
- Process payments and maintain transaction records
- Improve our services and develop new features
- Communicate important service updates
- Ensure safety and security for all users
4. Information Sharing
We may share your information with:
- Ambulance drivers: Your pickup location, destination, and medical profile are shared with assigned drivers for emergency response.
- Hospital facilities: Medical profile data may be shared with receiving hospitals to ensure continuity of care.
- Payment processors: Transaction data is shared with Easypaisa/JazzCash for payment processing.
- Law enforcement: When required by Pakistani law or to protect the safety of our users.
5. Data Security
We implement industry-standard security measures to protect your personal information, including encryption in transit and at rest, secure authentication, and access controls. However, no method of electronic transmission or storage is 100% secure.
6. Data Retention
We retain your personal information for as long as your account is active or as needed to provide our services. Ride history and transaction records are retained for a minimum of 3 years in compliance with Pakistani regulations. You may request deletion of your account at any time.
7. Your Rights
You have the right to:
- Access and review your personal information
- Update or correct inaccurate data
- Request deletion of your account and associated data
- Opt out of non-essential communications
- Request a copy of your data in a portable format
8. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
- Email: contact@ambulancewala.co
- Address: Karachi, Sindh, Pakistan